At Hoofsoof, we strive to deliver your products in the fastest and most efficient manner. Orders are typically processed within 24 hours of placement. Once dispatched, deliveries within metro cities take 3 to 5 business days, while locations in remote or northeastern regions may take up to 7 to 10 business days. You will receive tracking details via SMS and email as soon as your order is shipped.
We work with trusted courier partners to ensure safe and timely delivery to your doorstep. If you have any concerns about your order, feel free to reach out to our customer support team.
For order cancellations, we kindly request you to reach out to us within 6 hours of placing your order. Cancellation requests made after this timeframe may not be processed, as we strive to dispatch orders promptly to ensure timely delivery. Please note that once your order has been dispatched, we are unable to accommodate any cancellation requests.
We recommend reviewing your order carefully before completing the checkout process. For any additional assistance regarding shipping or cancellations, feel free to contact our customer support team, who will be happy to assist you.
Return Policy
Our return policy is valid for 3 days from the date of delivery of your order. To be eligible for a return, refund, or exchange, the item(s) must:
Be unused and in the same condition as when received.
Include all original packaging and materials.
Conditions for Return, Refund, or Exchange: Goods purchased through Hoofsoof e-commerce website or mobile app are eligible for return, refund, or exchange in the following cases:
The product has a manufacturing defect.
The product was received in a damaged or broken state.*
The package contains items different from those ordered.
The package is missing some or all of the items ordered.
Please note: This policy is only applicable to products sold through Hoofsoof official website.
*For items received in a damaged or broken state, you must notify us within 24 hours of delivery by filling out the return form linked below. Reports of damaged items submitted beyond this 24-hour window will not be eligible for returns or exchanges, even if they fall within the 3-day return policy.
Return/Exchange Form
Process to Initiate a Return, Refund, or Exchange
If your order meets any of the criteria for return, refund, or exchange, follow these steps:
Fill out the Return/Exchange Form, detailing the issue with your order.
Attach photographs or videos of the product, especially in the case of damaged or defective goods.
Our team will assess your request and notify you of approval or rejection.
If approved, we will arrange for the pickup of the returned items.
Refund Policy
Once we receive and inspect the returned item(s), we will notify you regarding the approval or rejection of your refund request. If approved, your refund will be processed, and the amount will be credited to the account details provided in the return form within 7 business days.
Please note:
Shipping charges and gift-wrapping charges (if any) incurred at the time of order placement are non-refundable.
Refunds are only applicable for regular-priced items; sale items are not eligible for refunds.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
Check the bank account details you provided in the return form.
If the refund is not reflected, contact us at thehoofsoof@gmail.com or call us at +91 9414858800 for assistance.
Exchange Policy
Exchanges are only applicable for items with manufacturing defects or those received in a damaged condition. To request an exchange for the same product:
Fill out the Return/Exchange Form.
Provide a detailed explanation of the issue along with supporting photos or videos.
Once approved, we will arrange for the replacement item to be shipped to you.
Thank you for choosing Hoofsoof! If you have any further questions or concerns regarding our policies, feel free to reach out to us at thehoofsoof@gmail.com and +91 9414858800. We are here to assist you.
